After finalizing the sale from the ticket link, TicketFire will send you an email confirmation of the sale with attached PDFs of the tickets. We will also send you a mobile version of the ticket via text message. You must confirm the last four digits of your phone number to access the mobile ticket.
You need to take both the mobile ticket and the PDF ticket to the event. TicketFire has been used successfully in over 3,000 venues around the world. However, there is a fair amount of change currently taking place with the types of ticket formats each venue accepts. Therefore, we highly recommend that you bring a PDF print out of your ticket(s) with you as a backup, in case the venue does not yet accept the mobile ticket version.
TicketFire offers two ways in which the seller can receive payment – Venmo or PayPal. The seller must have an account in either Venmo or PayPal to finalize the sale. The seller must then input the username of the account.
After the event is complete and the buyer has attended the event successfully, the seller will receive the payment two days after the event is completed. We must ensure that there is no false use of tickets from the seller, therefore that is the reason why payment is received after the event.
There are some types of tickets that TicketFire doesn’t currently support for the sell function (i.e. Veritix). If your ticket is one we do not support, you will receive an email notification.
TicketFire will use our patent-pending technology and our best efforts to sell your ticket, but we cannot guarantee that your ticket will be sold. You will be notified via email 24 hours prior to the event if your ticket has not yet been sold. This way you can reconsider pricing adjustments. Many tickets do indeed sell in the final 24 hours leading up to an event. Should your ticket(s) sell, you will be notified promptly.
Select the tickets under the ‘For Sale’ tab of the app, press ‘Options’, and press ‘Cancel Ticket Sale’.
When using the Selling to Friend option, TicketFire receives only 9% of the total ticket sale price. When using the Sell with TicketFire option, TicketFire receives 9% of the ticket’s sale price less any third party or exchange fees that are a result of the sale.
TicketFire guarantees that the following will be true for all event tickets ordered through the TicketFire exchange.
All the tickets sold on TicketFire are guaranteed to be authentic tickets valid for entry to the event concerned. Customers should contact their ticket seller ASAP if there is any problem using their tickets at the venue. Customers need to access evidence of invalidity from the venue in those cases when the ticketing issue is not resolved. TicketFire requires this evidence in order to obtain a refund from the ticket seller who supplied the order. The evidence could range from a letter from the venue or even a simple email identifiably from venue personnel verifying that there was a problem scanning the tickets.
TicketFire expects the sellers who list tickets on our Exchange to provide the seating they advertise or else provide equal or superior seating. Sellers are expected to contact customers proactively to confirm any significant seating changes vis-à-vis the initial section and row of a ticket order. Customers should contact TicketFire ASAP if they are unhappy with any alternate tickets and we will investigate the issue for the customer in order to reach an amicable conclusion.
All deliveries are made to the address listed by the purchaser in the appropriate textboxes during checkout. We guarantee that the tickets will be shipped to the purchaser in sufficient time so that at least one delivery attempt is made before the event occurs. Please note that the purchaser is responsible for making himself or herself available to receive delivery of the tickets when a delivery attempt is made. TicketFire will coordinate with the ticket seller for compensation in those cases when sellers do not ship or do not otherwise deliver tickets in time for customers to access them for the event.
TicketFire will coordinate with the selling broker to provide the purchaser a full refund of the ticket order, excluding delivery fees. Please note that the ticket seller may require the purchaser to return the tickets prior to issuing a refund.
Should any of these not occur, we will replace tickets with comparable or better tickets to the same event, or offer a full refund or credit for a future purchase.
TicketFire operates a rating system that ranks the sellers who resell tickets through our Exchange based on past order behavior and purchase efficiency. We use this system in order to ensure that our customers are treated as responsibly as possible by the sellers in our network. We expect the very best service for our customers and constantly review ticket sellers in order to ensure they provide the best possible service!
The rating system detailed above is individualized for every ticket seller and calculated on a systematic basis with hundreds of behaviorally-triggered touch points. The ratings for ticket sellers are therefore constantly in flux and constantly updated so as to ensure consistently superior service for TicketFire customers.
We at TicketFire reserve the right to limit the rights of sellers to sell tickets through our Exchange in response to any customer service situation. Penalties in this regard can range from fines imposed by TicketFire to outright exclusion from our marketplace. Sellers therefore have every incentive to treat our customers with respect.
You’re always protected when you order through TicketFire!
Automatic Data Collection
We may work with analytics companies to help us understand how the Application is being used, such as the frequency and duration of usage.
If you’d like to opt-out from third party use of this type of information to help serve targeted advertising, please visit the section entitled “Opt-out” below.
What are my opt-out rights?
There are multiple opt-out options for users of this Application:
Opt-out of all information collection by uninstalling the Application – You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Opt-out from the use of information to serve targeted advertising by advertisers and/or third party network advertisers.
You may at any time opt-out from further allowing us to have access to your location data by updating your location preferences in the “Settings” section of the app.
Data Retention Policy, Managing Your Information
We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at firstname.lastname@example.org and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly, and we may be required to retain certain information by law.
We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at email@example.com. We will delete such information from our files within a reasonable time.
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
Contact us – If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at firstname.lastname@example.org.
PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION.
1. Basic Terms
You are responsible for your use of the Services, and for any consequences thereof. TicketFire cannot be held responsible for any denied entries or negative recourse due to the use of our software. You may use the Services only if you can form a binding contract with TicketFire and are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction. If you are under 18 years of age you may only use the Services under the direct consent and supervision of your parent or legal guardian. Anyone under 13 years of age may not use or access the Services for any reason. If you are accepting these Terms and using the Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so. You may use the Services only in compliance with these Terms and all applicable local, state, national, and international laws, rules and regulations. The Services are not available to any Users previously removed from the Services by TicketFire.
The Services are always evolving and the form and nature of the Services may change from time to time without prior notice to you. In addition, TicketFire may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally and may not be able to provide you with prior notice. We also retain the right to create limits on use and storage at our sole discretion at any time without prior notice to you.
Subject to the terms and conditions of this Agreement, you are hereby granted a non-exclusive, limited, non-transferable, freely revocable license to use the Services for your personal, noncommercial use only and as permitted by the features of the Services.
You are responsible for safeguarding the password or credentials that you use to access the Services and for any activities or actions under your account. We encourage you to use “strong” passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account and with other accounts that you may connect to your TicketFire account. TicketFire cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.
You may never use another User’s account without permission. When creating your account, you must provide accurate and complete information. You must notify TicketFire immediately of any breach of security or unauthorized use of your account. TicketFire will not be liable for any losses caused by any unauthorized use of your account.
By connecting to the Services with a third-party service, you give us permission to access and use your information from that service as permitted by that service, and to store your log-in credentials for that service.
4. Intellectual Property Rights and Use Guidelines.
TicketFire, the Services and its entire content, features, functionality and design are owned by TicketFire and all right, title, and interest in and to the Services are and will remain the exclusive property of
TicketFire and its licensors. The Services are protected by copyright, trademark, and other laws of both the United States and foreign countries. TicketFire reserves all rights not expressly granted in these Terms. You acknowledge and agree that any feedback, comments, or suggestions you may provide regarding TicketFire, or the Services is entirely voluntary and we will be free to use such feedback, comments or suggestions as we see fit and without any obligation to you. You agree to not copy, modify, create derivative works of, publicly display, publicly perform, republish, any of our copyrighted material, except to the extent permitted by TicketFire itself. If you have doubts about whether and how to use of material on TicketFire, please address your concerns to: email@example.com
You are permitted to use TicketFire for your personal, non-commercial use, or legitimate business purposes, provided that your activities are lawful and in accordance with these Terms of Service. Prohibited uses include violation of laws and regulations, or hacking TicketFire in any manner. Any use of TicketFire not expressly permitted by these Terms of Service is a breach of these Terms of Service and can lead to account termination.
5. Content On the Services
All Content is the sole responsibility of the person who originated such Content. We may, but are not required to monitor or control the Content posted via the Services and we cannot take responsibility for such Content. Any use or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk.
We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will TicketFire be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Services or broadcast elsewhere.
We may offer you the opportunity to invite your friends or contacts to enjoy the Services. If you choose to invite one or more of your friends or contacts using text messaging (SMS), we may suggest content for the message. You can edit that suggested content, and if you choose to send text message invitations, those messages will be sent from the native SMS application on your device. If you do choose to send such invitations, you represent to TicketFire that the recipients of such invitations have consented to receive such messages from you, and that those recipients do not consider such messages unwanted or unsolicited.
6. Your Rights
You retain your rights to any Content you submit or post or display on or through the Services. In order to make the Services available to you and other users, TicketFire needs a license from you. By submitting, posting or displaying Content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content in any and all media or distribution methods (now known or later developed).
You agree that this license includes the right for TicketFire to provide, promote, and improve the Services and to make Content submitted to or through the Services available to other companies, organizations or individuals who partner with TicketFire for the syndication, broadcast, distribution or publication of such Content on other media and services, subject to our terms and conditions for such Content use. Such additional uses by TicketFire, or other companies, organizations or individuals who partner with TicketFire, may be made with no compensation paid to you with respect to the Content that you submit, post, transmit or otherwise make available through the Services.
We may modify or adapt your Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to your Content as are necessary to conform and adapt that Content to any requirements or limitations of any networks, devices, services or media.
You are responsible for your use of the Services, for any Content you provide, and for any consequences thereof, including the use of your Content by other users and our third party partners. TicketFire will not be responsible or liable for any use of your Content by TicketFire in accordance with these Terms. You represent and warrant that you have all the rights, power and authority necessary to grant the rights granted herein to any Content that you submit.
7. Restrictions On Content and Use Of The Services
We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any Content on the Services and to suspend and or terminate users or reclaim usernames without liability to you.
You may NOT post Content that:
You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, TicketFire’s computer systems, or the technical delivery systems of TicketFire providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by TicketFire (and only pursuant to those terms and conditions), unless you have been specifically allowed to do so in a separate agreement with TicketFire (NOTE: scraping the Services without the prior consent of TicketFire is expressly prohibited); (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services.
8. Copyright Policy
TicketFire respects the intellectual property rights of others and expects users of the Services to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If you believe that your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information: (i) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) your contact information, including your address, telephone number, and an email address; (v) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
We reserve the right to remove Content alleged to be infringing without prior notice and at our sole discretion. In appropriate circumstances, TicketFire will also terminate a user’s account if the user is determined to be a repeat infringer.
9. Ending these Terms
The Terms will continue to apply until terminated by either you or TicketFire as follows.
You may end your legal agreement with TicketFire at any time for any reason by deactivating your accounts and discontinuing your use of the Services. In order to deactivate your account, please contact us at firstname.lastname@example.org.
We may suspend or terminate your accounts or cease providing you with all or part of the Services at any time for any reason, including, but not limited to, if we reasonably believe: (i) you have violated these Terms, (ii) you create risk or possible legal exposure for us; or (iii) our provision of the Services to you is no longer commercially viable. We will make reasonable efforts to notify you by the email address associated with your account or through the Services the next time you attempt to access your account. Nothing in this section shall affect TicketFire’s rights to change, limit or stop the provision of the Services without prior notice, as provided above.
10. Disclaimer of Warranties, Limitations of Liability and Indemnification.
Please read this section carefully since it limits the liability of TicketFire and its parents, subsidiaries, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors (collectively, the “TicketFire Entities”). Each of the subsections below only applies up to the maximum extent permitted under applicable law. Some jurisdictions do not allow the disclaimer of implied warranties or the limitation of liability in contracts, and as a result the contents of this section may not apply to you. Nothing in this section is intended to limit any rights you may have which may not be lawfully limited.
A. The Services are Available “AS-IS”
Your access to and use of the Services or any content is at your own risk. You understand and agree that the Services is provided to you on an “AS IS” and “AS AVAILABLE” basis. Without limiting the foregoing, TICKETFIRE ENTITIES DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TicketFire Entities make no warranty and disclaim all responsibility and liability for: (i) the completeness, accuracy, availability, timeliness, security or reliability of the Services or any content; (ii) any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services, or any content; (iii) the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Services; (iv) whether the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from TicketFire Entities or through the Services, will create any warranty not expressly made herein.
The Services may contain links to third-party websites or resources. You acknowledge and agree that we are not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by TicketFire Entities of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.
Any individual using a TicketMaster, AXS, TicketFly, or Live Nation ticket, must also abide by the following terms and conditions:
C. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TICKETFIRE ENTITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOOD-WILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (iii) ANY CONTENT OBTAINED FROM THE SERVICES; OR (iv) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.
IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE TICKETFIRE ENTITIES EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (U.S. $100.00) OR THE AMOUNT YOU PAID TICKETFIRE, IF ANY, IN THE PAST SIX MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM
THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, AND WHETHER OR NOT THE TICKETFIRE ENTITIES HAVE BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
To the extent not prohibited by law, you expressly agree to indemnify and hold harmless the TicketFire Entities from and against any and all liabilities, expenses, damages and costs, including, but not limited to, reasonable attorneys’ fees and costs, related to all third party claims, charges and investigations related to (1) the failure of you or your employees or agents to comply with the Terms and (2) any activity in which you or your employees or agents engage on or through the Services.
11. General Terms. Waiver and Severability
The failure of TicketFire to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.
A. Controlling Law and Jurisdiction
These Terms and any action related thereto will be governed by the laws of the State of Ohio without regard to or application of its conflict of law provisions or your state or country of residence. All claims, legal proceedings or litigation arising in connection with the Services will be brought solely in the federal or state courts located in Franklin County, Ohio, United States, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum.
B. Entire Agreement
We may revise these Terms from time to time, the most current version will always be at https://ticketfire.com/terms-of-service.
If you have any questions about these Terms, please contact us at email@example.com.
Effective: July 27, 2016
Whether you're buying or selling tickets on our site, TicketFire safeguards your entire transaction from fraud and other dangers with our worry-free guarantee!Your tickets will always: